Patient Counselling Service for Hospitals & Clinics

Patient counselling support helps hospitals and clinics turn enquiries into OPD and IPD appointments. Many providers spend on marketing and still lose patients because enquiries are handled late or inconsistently. Sai Healthcare Marketing offers a patient counselling service (provider-side) that looks after incoming calls, chats and emails with clear, personal and respectful communication.

What the service covers

• Understanding your business process, departments and services.
• Handling incoming calls, chats and emails from patients and families.
• Capturing lead details in the format you prefer.
• Sharing information that your doctors approve.
• Scheduling appointments and consultations.
• Following up with prospective patients.
• Sharing a monthly report with the owner or management.

How it helps

When a patient calls about a surgery or admission, the way the first conversation goes often decides whether they visit. Trained communication, quick follow-up and clear next steps make it easier for patients to take that step. The service pairs naturally with our virtual medical assistant support and with lead generation from Google Ads and SEO.

Charges

Charges depend on the work involved and the arrangement we agree with you in advance, and may be linked to converted enquiries. Please request a quote to discuss it. Applicable GST is extra.

Who it is for

The service is meant for hospitals, multi-speciality clinics and medical practitioners. See digital marketing for hospitals and digital marketing for clinics for how the pieces fit together.

Frequently asked questions

What does a patient counsellor do?

A patient counsellor handles non-clinical conversations with patients and their families, such as answering enquiries, sharing information approved by your doctor, explaining the next steps and following up after a visit.

Does a patient counsellor give medical advice?

No. Clinical questions are directed to your doctor. Counsellors share only approved information.

Who is this service for?

Hospitals, multi-speciality clinics and medical practitioners that receive OPD and IPD enquiries and want them handled consistently.

How are charges decided?

For lead handling and conversion support, charges depend on the arrangement we agree with you in advance. Please request a quote for details.

Agency pages and locations

Enquiry handling is part of lead generation. See our lead generation agency in Gurugram page for how enquiries are defined, tracked and followed up.